I sent an immaculate slide phone expected $15. I was told there were "cosmetic flaws" which is incorrect. I asked of for the phone to be sent back to me since I'd rather donate it. Well after being told I had to pay $5 to have the phone sent back I said fine. Only to receive a check for $11.25. It is all in their hands, use someone else. Wished I had read the reviews before I used them. Use anyone else but them. They never intend to pay the price quoted, just to entice you in.