Contacted Sony PlayStation support on the 3rd of October because I had purchased Battlefield Hardline premium which has never worked. EA confirmed it was a fault and to go to Sony for a refund. I still don't have a refund. They have told me nothing but lies. Told me 5 days. 50 days later nothing. Was promised a manager callback within 48 hours. Never happened. I have been told so many different stories so many different lies and still haven't had my manager callback or an email from them at all. Still no refund. Basically DO NOT purchase anything from the PlayStation store.