An airline is only as good as their customer service. Southwest Airline failed at that. When Dallas flight#1297 on 10/23/15 was delayed for FOUR hours due to inclement weather and torrential rain – they left passengers' baggage sitting on the tarmac, IN THE RAIN, the entire 4 hrs, ruining my brother's dress clothing from shrinkage and staining. He traveled to Phx for a wedding. A claim was filed and outright denied by Southwest Airline even though they were blatantly negligent. His wardrobe bag itself is now falling apart, the contents were ruined – and Southwest won't accept any responsibility and cover the $800 damages caused from their mistake. Very disappointed in Southwest. That is not how you treat customers, if you want them to be return customers.

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