I only agreed to really choose this company to try and get a loan to consolidate my bills based on the fact that I had received numerous letters of my pre-approval, and not to mention Credit Karma's top suggestion. I decided to give it a go and ask for an amount less than what I was pre-approved for. I filled the application out late one night and received a call early the next morning saying that I needed to verify the information. The loan officer was very courteous and nice and said she would call me back after everything was ran. I didn't receive a call and decided to call the next morning myself. She once again looked into my account and of course delivered the news that I was a no go.

I didn't have much to say as her customer service wasn't "bad" per-say (but she never called back), but I do know that if this is a company that quotes, "helps hard-working people tackle life's challenges by providing the help you need when you need it. Our loan experts are from your community, understand your unique situation, and will treat you with honesty, dignity, and respect, " then why send mass letters of false approvals to get us hardworking people into your office to get denied and a hard hit on our credit. There was no uniqueness to the decision… They just looked at my credit and denied me. Not what family issues may have arose, not if things were askew because something I did or something a company messed up on. I guess it really doesn't matter, but at the end of the day, Thanks Springleaf.: (

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