After my Starbucks Card internet Starbucks Site sign in failed (for a card reload) on several occasions, I attempted to reset my password using the Starbucks Internet site. However, my reset Starbucks Internet sign password continued to fail. As a result, I contacted Starbucks Customer Service online. I subsequently received an email providing instructions which instructions did not solve the problem. I suggest that Starbucks knowledge of this issue and it's refusal, inability, intentional efforts or negligence to efficaciously address this issue represents gross unintentional negligence up to an intentional and unprovoked but secretive act of malice.