I attempted unsuccessfully on several occasions to log in to my online Starbucks Account to reload my Starbucks Card. Subsequently, I unsuccessfully attempted on several occasions to reset the pass word for my Starbucks Card. I, then, contacted Starbucks customer service by email about this problem. I received an Email from Starbucks customer service. The instructions from Starbucks Customer service concerning this problem failed to correct the problem. Therefore, I must assume that this problem is either the result of gross negligence by Starbucks or surreptitious malice by Starbucks to black list me for some unknown reason.