I have a portable Wi-Fi Hotspot through Straight Talk. I used their online service to renew my data package. I was charged twice for my order. I called Straight Talk to get a refund. I was told that I had to wait 3 to 5 days or possibly a month to get my refund. I asked why I could not get my refund right away. I was told that it was not their policy to refund money right away. I said that they took the money off of my card right away so why can’t they refund it right away? Well I never received an intelligent answer. The rep I spoke to does not speak English. I was not happy with customer service. I am also not happy that they can take my money right away but can’t refund it right away. I will not be doing future business with them.