I've been online for nearly an hour trying to get my Norton 360 canceled as the result of a stolen laptop. They won't cancel my service; all they will do is switch the automatic renewal to off. I have tried to stop automatic renewal in the past and somehow Norton always renews it. They say I will get a confirmation e-mail, but I still haven't gotten it. They say they can't cancel my account because US law requires them to keep records. I have no faith that anything will be done. I am sure next May my stolen laptop will be "protected" by Norton 360. If they keep my account active and the crooks manage to use my computer, am I responsible for crimes they commit with it?