Just purchased Symantec Product and was having difficulty with the download link they sent. I first tried calling back to Symantec and had hard time getting hold of live person. When finally did, he said I had wrong Dept and rerouted my call, to only end up in an endless loop of choices. I then called number sales rep gave for Tech Dept and was rerouted to wrong dept twice. After finally getting to their tech dept, I had hard time understanding person and all the background laughing and talking made it doubly hard. I mentioned it was hard to hear her through all the noise and she ended up hanging up on me.
If I knew this was going to be like this, I would have spent more time researching and chosen another company. Especially when you see all the negative reviews.