Early 2015, T-Mobile offered to buy out contracts to switch carriers promising to pay off any early termination fees or device installment balance. I had no termination fee, just a little over $100 in device installment payments and I was assured in person that these would be covered. Verizon refused to give me a final bill, but I persuaded the call operator to email that number. I sent what I thought was sufficient for the required information because it did not specify everything. Within 2 months, I was denied and told I could resubmit with more information, which I did. Within a month, denied again. So I called and was assured again that I would receive the reimbursement as promised… 8 months later, no reimbursement and no explanation as to why they promise offers that they do not keep.