I was told upon buying this phone my monthly bill will be $24. My bill has now doubled and I have added no new lines and no bells and whistles. I have tried to contact them and it's all automated. I can't speak to or even email a live person. I have had my phone for 8 weeks and my 4G only worked for two weeks. I've been at 2G ever since, regardless of paying my bill. This company should be stopped. I wish I had read these reviews before purchasing my phone.