My mother went to buy a prepaid plan and phone. The sales rep sold her a phone and plan, but neglected to tell her that the activation (electronic pin) of the phone was a separate charge and non-refundable and sold her a bunch of useless accessories (headphones, carrying case and protective covers.) 24 hours later, she returned the phone and items back to the store, but she only received $56 of her original purchase amount $130. Charges for restocking fee and the non-refundable electronic pin. Why is there a restocking fee for a purchase returned in 24 hours? This company obviously makes its profits from ripping people off, especially seniors.

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