They refused to speak with me about two phone lines that weren't used at all the month prior. Since it's a prepaid account I figured they would want to keep my service considering I have 5 lines with them. The only communication they would give me was only by email. I asked to speak with someone and they responded saying they were done replying to my issue. Also FYI when I drove to Omaha there was absolutely no service except on the highway. The entire town I had no service which I thought was odd since it was a huge city.