I usually get a call from Terminix and they tell me if somebody is coming and what time. However, for the most recent one, I wasn't there when the guy came. The technician is a pleasant young man and does the job. He comes and goes around the house and brushes all the bugs off. We've had termites, but Terminix took care of them. The only thing is we've had so much trouble with the billing as they never get it right. We pay by the year and they say we haven't paid. We've had to prove that we put it on our Visa. It has happened a couple of years in a row and we're actually thinking of maybe changing services.