I did not get to see the concert at all with the e-tickets that were sent to my email.in fact, I was escorted out of the concert in Grand Theatre in Wausau, WI. I had ordered 5 tickets from Ticket Liquidator to see the Mannheim Steamroller Christmas in Wausau, WI. My e-tickets were issued for the same concert in another state… Jacksonville, Mississippi (dates & times all matched in Wausau, WI so I thought my tickets were legit…in fact, I have been receiving reminder emails that it was almost time to see my event in Wausau, WI). How embarrassing for me. These tickets were gifts for my 78-year-old mother & my Aunt who just retired so I can't tell you how upset I was.
Anyway, I did call your 800 number & Sydney was awesome. She went on to explain to me that the tickets I ordered were a mislisting. Although it was a Sunday I called, she assured me I would be taken care of if I called back on Monday morning when a supervisor was available. Charika took over my complaint on Monday morning & got approval for my refund. As long as my refund posts, I will walk away just happy I got my money back. This was a horrible experience. 5 Stars to the team that got my refund processing, but the person who mislisted this event should be dismissed or at least disciplined.