These days it is nearly impossible to get a live person by phone at companies but I actually goggled and got a phone number and in about 2 1/2 minutes a pleasant man named James at TIME customer service. I explained I was moving to a new state Dec 1 and wanted to renew my subscription at the special renewal rate of $29.95 while updating my contact information. I explained that my husband had died and so his first name was also no longer valid. I also explained that TIME is one of the only magazines I am renewing at this point. He carefully wrote out the new information and advised me that the first magazine I would receive would be Dec Dec 7. Good heavens, what a treat to actually talk to someone who carefully got all the information! He was professional and I feel assured that I will receive the magazine in my new home. GREAT WORK TIME and A PLUS to JAMES in Customer Service.