My email has been so slow for the past couple of months. The rep who helped me today was very kind, but as I expected, I got nowhere after an hour. After trying to help me (and after handing over personal information for her supervisor), he denied "escalating the claim." He told her it was working fine on their end, as if that helps me. From everything I have read I am not surprised and I am quite aggravated. I guess we will be looking elsewhere for service, as our TV service has never been that great either.