My tires were sent to the wrong address. (Full disclosure: the address was auto-filled by their website, we had moved since then.) So I checked on the delivery and discovered that UPS couldn't deliver the tires. I called UPS to change the address and they informed me that they couldn't redirect the tires. I then called Tire Rack to correct the address. The "customer service" guy says they need to charge me $12.50 because UPS requires it. The $12.50 went directly to Tire Rack (not UPS). UPS would have had no problem re-directing the tires, but Tire Rack will not allow them to. Tire Rack gets $12.50 for doing basically nothing. Discount Tire Direct will get ALL of my future tire purchases! They can thank Tire Rack!