I had a different home warranty provider before and I didn't like the way they operate, the excuses they always came up with when it came to paying. Then, I looked into TotalProtect's website. The technician they sent was pleasant and did his job. My appliance is working but the motor they ordered did not have a switch that the old motor had. Maybe due to technology, they improved it, and the replacement unit did not come with one because it didn't need it but I was not informed and had to call and ask. He should have told me what he did, step by step, since he took it to do the repair. Other than that, I didn't have problems with TotalProtect.