I've had a home warranty with TotalProtect for several years and I had a couple of satisfactory experiences but mostly bad and after my recent experience, I felt the need to write a review. 1) Problems with service providers on nearly every claim. Some wouldn't return calls and the last one didn't show up twice as scheduled. For this claim, the provider showed up after failing to show twice and the problem wasn't fixed so scheduled him to return and he canceled at the last minute. It still isn't fixed. 2) For nearly five years my service call fee was $65-$75 but my recent service call fee was $120 because they changed my plan without telling me.