3 months ago I got a TracFone phone and added 180 minutes. The only reason I got it was I was getting Google's project Fi and I had to chose between my current phone number and my Google voice number. I did not want to lose my old number. Had it for so many years so I got TracFone as a place holder for the number. I have never used the phone for anything and kept it in a drawer. With tracfone every 90 days you have to add time. I checked and still had 180min and I added 60 min card. I should have now 240min but no. Only the date has changed and I still only have 180min. I called customer server via chat and they insisted that it's correct, that I only have 180min and refused to even take into consideration that I have never used the phone. So they refused to adjust the minutes.