I have been with TracFone for many years and have 4472 minutes and I just bought a new phone and have been trying to get them moved over to the new phone. I have spent over three hours with their service/tech department and have been given the runaround. They are only willing to move 1300 minutes so I lose the rest of my paid for minutes. I guess I'll have to return the phone and reactivate my old phone. No one there knows what they are doing and I have found there is NO customer service at TracFone.