I have spent hours on the phone and on line with these people and never got my problem resolved. I was transferred TWENTY TWO TIMES and each time I had to re-explain my problem. This was a simple activation. That's ALL. They could not get it right, kept asking me the same questions over and over. Most of them are nice but I just had one "manager" that reported my phone as stolen. That really pissed me off! I finally decided never to use TF again. Yes, they are cheap and OK if things are working, but GOD help you if you have a problem. There is zero follow-up. (I have asked them a dozen times to call me back so I can explain the treatment I am getting) No call back yet! TF is not interested in serving their customers. They say it is really important to them

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