I was trying to update my credit card information. The young man could not understand English and it was so frustrating. It sounded like a party was happening in the background, laughing and foreign voices. TracFone makes it so you cannot change your payment info. The first time I encountered the same thing and the young lady said she would be able to take my card info, TracFone prefers to have it done this way. Are you crazy? Give that over the phone to people in a foreign land??? That is why I called the second time… I only want instructions on how to do it. This fundamental thing should not require support. This makes me uncomfortable and I will need to go to another provider.