Three times within two weeks my TracFone was deactivated while I still had lots of days and minutes left. Twice, at my request, it was reactivated by people in the Philippines who spoke very poor English and had poor comprehension as well. It was a time-consuming process and I was not given a reason why the problem occurred. When the third incident occurred, I changed to Verizon. If I have a problem I can go to a local store and have the problem resolved. More expensive, yes, but reliable.