Hi, I have made a reservation with this website for a total of 141,17 USD. When I got to the firefly rental place they had me pay 374 dollars for the same reservation. The explanation was because I had to pay for insurance. Ok, I paid and few hours later I took a look at my bill and had a charge of 63 USD named travelocity.com. Then I called the customer service number and talked to a lady and she said it was insurance charge. I was then transfered to China because the booking was done from there. The guy then gave me a refund number to call that never answered.
Now I have 63 USD that I have no idea how I'll get it back plus the Firelfy theft. Because the only thing I missed was a gun pointed to my face, because the rest was just there.