Not mentioning one of the longest wait times ever to get a response, TripMate is by far the worst travel insurance company when it comes to military accommodations. Their provision is to process claims for revoked leaves. Although my situation was not for a revoked leave it was for a more serious action which was for amended orders. They seriously asked me to get a letter from my Commanding Officer regarding the change when the orders specifically state the official, BY ORDER OF THE SECRETARY OF THE AIR FORCE. How much more do you need? Then they required that I provide proof that the amendment was for a cause of war. Last I remember, we have been at war for the past decade, and more recently with military intervention with ISIS. This is a silly company with flawed policies and don't EVER use them if you're a military member.