Dealing with Trip Insurance customer team: I have no complaints. However choice of insurance providers leave HUGE margin to what can be expected when claims are submitted. Unfortunately, customer service, which represents specific insurance provider is always unresponsive, to the point, you can never get them to respond to your inquiries or answer in timely matter. It's hugely disappointing, as apparently using "middle man" like Trip Insurance gives providers excuse of treating you – not as customer, only like a bank providing money to purchase insurance. When it comes to pay outs it looks like it is almost impossible task to reason with selected insurance providers, as they try to juggle policy wording left and right not to pay your claim money. Therefore I would have to discourage anyone who is thinking about purchasing insurance through this website to become a "valued customer". Guarantee is: you definitely won't be valued in any way.