I called to get a list of providers and was told of a doctor near me. The system changed or for some reason the MD did not show as in network and I paid out of pocket. I sent my receipts via UPS, requesting a signature. My package was received and signed for the next business day. It's been 17 days and nothing. I've phoned several times to check status and was constantly informed my package wasn't received. No one could tell me where or why and I had to start all over. The money I paid out of pocket a waste. I am canceling my vision plan – no accountability and no expedition for my claim.