Bought 10 sets of knives to give to customers as closing gifts after being pitched that these knives came with annual sharpening of not just Cutco products but all knives in my customer's homes. Wow, sounds fantastic and what a great way to stay in front of our customers, right? Wrong. What I ended up with was happy clients up front and disappointed ones a year later. Figure out who your sales rep is, there's the first step. Good luck, got the complete run around and very unprofessional responses from the so called "reps". See if you can get a representative to actually show up and sharpen knives, there's the second step. Constantly left my clients hanging, didn't return calls or emails. Awful customer service. Won't be buying any more Cutco. Good product but your local customer service isn't worth the frustration.