I am a first-time customer service at Verizon. I placed an online order today and get email.instruct me to call them to verify my online order. I made the call, it took more than 10 minutes to get through the waiting section. Then I had to make the call again. This time one rep. Name Crystal finally picked up my call. She wasn't nice and being angry to me (almost yell at me when I don't know what the hell is the location code – first time heard about this). This is the first time I ever contact Verizon. If it ever happens again, I would never do a contract with them again!