I have had nothing but extreme problems with FIOS from the start. The initial person sent to supposedly hook up triple play, threw my things and broke them, and didn't get things working. Then had many issues over the past 1.5 years and they do not have customer service, it is customer disservice! I was overcharged for channels never requested nor used. The internet was at half the speed promised, the phone worked for approx. 1 month and then stopped, dropped calls, and disappearing messages to add! NOW, a permanently disabled person and a Hurricane SANDY victim got a letter where someone stated a lie about what I stated, and that they are stopping service in 1.5 days! Ludicrous! Now my safety is at risk! They claimed to now when it supposedly happened, but have nothing to back up their statements! That is because it NEVER happened! Help?!