I was told that the payoff on my phone was $138 and when I went on line to pay it, the amount was $145. I called them, they said it was $138, and then took another 5 minutes or more… Seriously, to process the transaction. On top of all this, Verizon sold me the Samsung Core Prime, without disclosing the changes in the functionality. For example, I have the same plan, but the different phone from iPhone to Samsung means I have to call voice messaging, I have to pay for caller id and other functions (which were free with iPhone and are not free with Samsung). I have waited 13 long years to get out of the Verizon plan and I have finally arrived… I am so done with them and their rip off rates/behavior.