Verizon is absolutely the WORST company I have ever dealt with. If you are considering switching to verizon, think twice. I called verizon's customer service for approximately an hour trying to get a problem solved. I made 9 phone calls and they sent me to 4 different departments.in between speaking to reps in 4 departments, I had to endure endless annoying and not helpful prompts. I was also disconnected several times. And I still didn't get anyone to help me!