Sales people inexperienced with no knowledge of the new Volvo XC90 specifications or colour charts. We were about to order a new car to upgrade our old one but they had ordered the wrong colour. Sale lost and unfortunately any future sales due to utter lack of knowledge and total incompetence. Nobody in the showroom seemed to have any clue about any of the questions we were asking even when referring to a so called manager. Lots of wrong information was given by the salesgirl who had only just started but was given the role of selling a £50,000 car that she knew absolutely nothing about. Just not good enough. I would expect this kind of experience from Volvo or for that matter any car dealership.
