On 11/16/15, I dropped off rx to be filled at store #3835 and was advised by the pharmacy tech that the meds will be ready at 5:30 pm. I received a voicemail and email advising that the meds were ready. I went to the store on 11/17/15 at 9:30pm and was advised by the tech that she couldn't fill the script because they no longer accept the insurance. I then asked why wasn't I notified and she stated she didn't know. I request the hard copy script and she had me waiting then stated that she can't locate the script. She said, "just have the new pharmacy call me." The tech was unprofessional and service is always poor there. This is unacceptable especially since my brother is mentally ill and no meds will cause him to decompensate. I'm hoping that CVS will be able to help me with no prescription.

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