By way of introduction I am a 52 year old man, well educated, father of two and grandfather to one… I have been planning a visit for my granddaughter to Disney since her birth 5 years ago. As part of my employment as a VP of an education software company, I had the opportunity to visit WDW this week as part of a conference beginning this Monday. I have only been on site a little over a day and the experience hasn't been stellar. I have heard wonderful things about the Disney experience, but to date have had a much better experience elsewhere and frankly paid half as much for it… Rooms at the Dolphin are dated and filthy… Food at the Swan was overpriced and service… Well the only word that comes to mind is arrogant. Hostesses act like self-indulged high school girls…

I had a similar experience at the Todd English restaurant in the Dolphin. It seems pervasive. The cleanliness of the bar was not what I thought Disney would tolerate. Even the grating on the wall behind the bar had enough dirt, dust and buildup on it that I noticed it in the evening light… It looks like a ceiling fan that hasn't been cleaned in years… And I have fairly poor vision..

All this to say two things… 1. I don't want anything from Disney… I complain because as a business owner I would want to know if my employees were not meeting the bar of my customer expectations and as a result, 2. I am rethinking taking my granddaughter to Disney… As much as she would love to see Elsa. I don't think I can bring myself to spend the kind of money it would take and get the same experience I have had over the last day plus… I hope this convinces executive management to take a look at the operational deficiencies in the Happiest Place on Earth… It really should be a priority…

People of much fewer means than I save a lifetime to bring their families here… I can only suspect it will eventually catch up with revenues…

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