I had no idea I was subscribing to an auto re-order when I placed an order. Why wasn't I told that on the phone? Where is it in writing on their site and email to customers? To my surprise, I had a second credit card charge. Sent five emails through various ways, replies to the emails I had, the customer contact on the web site as well as the one that their own FB recommended, and I never got an answer to ANY of those five emails. Then I called. First person said they would cancel. Nothing was cancelled. I got a third charge. The next phone person said I was getting credits and they would cancel which remains to be seen. The credits take days to arrive I'm told. Now I'm resorting to this to ensure I get them and that no one else has to go through this. It's not a matter of poor customer service. The phone agents were lovely.