I ordered the 5 piece kit which includes a bonus travel kit. I just received it today and in a timely manner. The product might be awesome, however being charged for the product two days in a row is not. I ordered this product in efforts to strengthen my hair as it has been falling out shortly after my mother passed away. As to my understanding, I was to be charged the original $39.95 upon ordering and then four weeks later an additional $39.95 and so forth for the following two months as part of their automated sign up. I wasn't thrilled about the idea but I figured that I would try out the product and if I didn't like it I could cancel it at any time. I am completely turned off by the lies that these sales representatives have fed me. I cancelled my membership immediately. They lost a potentially loyal customer due to their overcharging.