I received my starter kit, and did not like it. It did not work on my curly, dry, color-treated hair as was told. So I called them to stop further deliveries and got talked into buying a gallon of the Fig type for that specific hair type. After about a month, not only did the product not work for frizz, but I noticed my hair loss started. At first I thought it was just that my hair was longer, so it just looked like I was losing hair. After another month, my hair was coming out in clumps in my hands as I washed and rinsed it. I would have a palm FULL of hair. I ended up having to cut off 7" of my hair from damage, and my hair thinned quite considerably! I had to buy Nioxin shampoo to try and stop the hair loss. I am still losing hair yet, but getting better since stopped using Wen!