We were scheduled to fly with WestJet for our flight to Puerto Vallarta on Oct. 24,2015 the day the class 5 hurricane threatened to hit. We anxiously listened to the predictions of devastation and decided that we needed to cancel our holiday plans. I spoke with a WestJet representative and she was VERY understanding and friendly. WestJet had not yet cancelled their flights to Puerto Vallarta, so she didn't have to give a refund at that time. However, she gave us a full credit (no cancellation fees at all) to use towards any other WestJet flights. Well, we ended up booking a flight to Cancun with another airlines going and got a phenomenal price on a return flight from Cancun with WestJet.
Oh yes. Our American Airlines flights to Cancun was horrible – no legroom, couldn't tilt the seats and no movies. Our return flight for 1/3 the cost on WestJet was great! Lots of legroom, watched 3 new release movies AND didn't have to pay for our baggage either.
We're planning on WestJet for our next flight to PVR.

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