I have had the identical problems as other reviewers. Order was shipped to my billing address not my mailing address. Customer service rude, uncaring. Blaming me, the customer, for changing my information (I didn't). Customer service doesn't have a clue when I will get it and doesn't care when I need it. The items are food so no returns allowed. I will never step foot in their store again and have requested removal from the email/mailing list.