In total agreement with last 1 star review. Reps were defensive – possibly because they had no way of helping? Eight of the 10 reps I spoke with (6 calls by me) did not have a solution and would transfer me to another department. On two occasions I felt helped, but in fact there was no follow through on their part. I still do not have my furniture that was to be delivered 8 days ago. I will never purchase from West Elm or Williams-Sonoma subsidiaries again.