After 5 calls and numerous resets from 9 am to 5 pm, internet still not working. The modem was finally cited as defective. No consistent internet due to old copper lines, which will be replaced in 2 months. Now you have to add 7.00 a month and buy the modem to have internet service that will not work for at least 2 months. (We all know how something like this works good from the first day, right? Lol) In addition to monthly bill, now they want more money each month to make what I purchased work when they get it right.in the meantime, no wireless, no internet, nothing. The people were polite for the most part and tried to help but this is the new policy. Try anything else but Windstream if possible.