I applied with WES for my MD degree evaluation and sent them copies of my documents. They accepted one and rejected the other one asking to be sent directly from my institution in a sealed envelope. I followed what they asked for. The package was sent from my institution but unfortunately it went through the customs and was opened and the seal was broken. Guess what? The WES rejected my document again and I tried with them but they were so stubborn and I already missed the deadline for applying to my school because of them.
I requested cancellation and asked them to return the original document that they received from my country. They deducted $50 cancellation fee and refused to return my transcripts. L didn't receive my refund yet. I lost the money I paid for this transcript. Calling their customer service is a nightmare. We need to contact the board of education because this is non ethical and it should be someone watching these people.