I purchased a Bulova watch from Zales approximately 2 yrs ago. I brought the watch in for repair because some of the crystals were missing from the watch. I got a call a couple weeks later to come pick up the watch. I went to pick up my watch and they gave me the watch and I looked over my watch to make sure everything was okay. I could see that the watch was damaged, so they took the watch back and said they would order me a new one. Weeks went by and they never called me. So I called them and they said they would order the watch and have it there the next day. So I went to pick up the watch and get home and the watch doesn't work.