My soon to be husband recently purchased an engagement ring from Zales (in January of 2015) and had it sized so I received my ring in February of 2015. Since then 2 of the stones have fallen out and the band cracked making it unwearable. He spent a good deal of money on my ring and it was exactly the type of ring that I wanted, unfortunately the quality is poor and Zales has been less than helpful claiming that the damage to my ring is not normal wear and tear covered in their "lifetime" warranty. I've had the ring for 9 months!!! I'm always careful when I wear it, I never have it on while doing the dishes or sleeping (it is safe in its box) but somehow the damages are my fault. I do not recommend buying an engagement ring that you plan on lasting a lifetime from Zales.

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