I Phoned Mon 9/11/15 To Get An Operator [michael] To Report A Vacuum 20xx That Was Smoking And Lighting Up Which Is Only 10 Months Old, he Said He Would Call Back When He Smoke To A Engineer Which Never Happened I Called Back Told Me It Would Be Replaced I Should Get It Wed 11[11]15, waited All Day Cancelled Doctors Appointment To Be Here At 4/15pm Called To Get The Same Michael To Find Out How It Was Coming He Asked To Put Me On Hold Till He Found Out A Time, held On For About A Good 10mins Gave Up And Called Back In To Be Passed From Pillar To Post Took Me All The Way To 4.55pm To Be Told There Was A Letter On Its Way To Me And I Would Not Get Replacement Till Mon 16/11/15 Which I Was Not Pleased About Got A Very Cheeky [sorry If That Does Not Suit You] I Am A Pensioner I Have Spent About 4 /5 Pounds On Calls Have Had To Go Out And Buy A Sweeper At, it Is Now Friday13/11/15 No Letter Has Arrived, your Calls Are Recorded So You Can Check This, why Was I Given The Wrong Info, the Shop Where I Bought Th Vacuum Is Full Of These Vacuums The Repair Centre Larkhall I Would Like An Answer This Or Do Zanussi Just Not Care About Customer Service. From Jean Brown Ps Unsure What Bottom Letters Are

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